Hai Duong Power expresses gratitude to customers

An employee of Thanh Mien Power guides a client on how to install and use the Customer Care application on his smartphone

Since the end of November, Hai Duong City Power has already arranged manpower and means to check all lines and substations for typical corporate customers.

This year, apart from maintaining or replenishing engine oil for transformers, Hai Duong City Power also uses thermal cameras, drones, and thermometers to examine lines and substations to promptly detect overloading and warn customers to soon make a repair plan.

On this occasion, all subordinate units of Hai Duong Power clean substations for typical corporate customers free of charge.

In addition, there are support programs to install wires after meters, check electrical systems for free, and test customers’ transformers.

Hai Duong City Power uses drones to check its customers’ transformers

Along with customer companionship activities, Hai Duong Power has also carried out many social security programs, such as visiting, presenting gifts, and expressing gratitude to the heroic Vietnamese mothers currently taken care of by the unit; assisting poor and policy families with the repair and installation of electricity systems and presenting them energy-saving equipment; etc.

Not only focusing on the Customer Gratitude Month, over the past time, Hai Duong Power has also promoted digital transformation in all fields, especially business, to improve the quality of customer services.

By the end of this year, the rate of electricity users using the non-cash payment method will have exceeded 93%, 6% higher than the 2022 plan; all electricity services will have been provided electronically; 99% of level-4 online electricity services will have been available; etc.

Hai Duong Power’s efforts to improve service quality have brought convenience to its customers.

THANH HOA